Sub-processors
Last updated 12 November 2026
The providers WAFL uses to run WAFL AI, what each does, and where. We give clients 30 days’ notice before adding a new one.
| Provider | What for | Data | Location |
|---|---|---|---|
| Anthropic | AI model that writes the assistant’s replies, drafts and agent messages | Conversation text, business settings | United States |
| Retell AI | Voice calls: speech recognition, voice and call handling | Call audio, transcripts, caller number | United States |
| Neon | Database: accounts, settings, conversations, CRM, analytics | All stored service data | United States (EU region available on request) |
| Vercel | Hosting and running the application | Requests passing through the service | Global edge network; functions in the EU (Frankfurt) |
| Resend | Sending emails (sign-in codes, lead alerts, follow-ups) | Recipient address, email content | United States |
| Twilio (client’s own account) | Sending text messages, only when the client connects it | Recipient number, message content | United States |